Terms and Conditions

Preserving the innocence of children

Terms and Conditions

By using any of the services on this website (www.unchained.org.za), you consent to the terms below.

Copyright and permitted use of the website and materials

All content and data found on this website is subject to copyright. No portion of the website may be redistributed, copied, reproduced, transmitted, modified or otherwise used for any purpose without our prior written permission.

unchained South Africa allows access and use of site materials on this website for informational, non-commercial, and personal use only. Permission does not include any resale or commercial use of the site or the site materials; The distribution, public performance, or public display or any site materials or any part thereof; Use of any data mining robots or similar data gathering or extraction methods; Downloading – other than the page caching – of any portion of the site, the site materials, or any information contained therein, except as expressly permitted on the site; or any use of the site or site materials other than for its intended purpose.

Using images found on any unchained website, linking to any World Vision website or in some other manner framing or including any of the materials contained on any unchained website without the prior written permission of unchained South Africa is strictly prohibited. Such activity could result in legal action. Decisions regarding use may be revised or rescinded without prior notice.

While unchained South Africa makes every effort to provide accurate information, we will not in any way be held responsible for any damages or loss arising out of the use of the information on the website.

Website links

This website may contain links to other sites, including links which frame the content of the other sites within the unchained name and logo. unchained International is not responsible for the privacy practices or the content of such other websites, even if our name and logo are still on the top of the screen.

Should you wish to create a link to our website from your website or other social media sites to educate yourself and others, to promote unchained’s work, or to fundraise for us, please contact us for permission

  • You are not allowed to link to us where your website is a business (or other commercial) website without our express permission. Please email us at admin@unchained.org.za for special permission.
  • You will only use the link in ways which protect and enhance our reputation.
  • Using the link on your website does not mean that we support or endorse what you do. You will make this clear on your website.
  • You use the link at your own risk.
  • You will not change the link in any way or combine it with any other graphics.
  • You will not pass the link on to any other person.
  • We can ask you to stop using the link at any time at our complete discretion.
  • You need to know that unchained International is the owner of the unchained logo; We use it under license. Either or both of us (World Vision International and unchained South Africa) may take action against you if you misuse the logo and any goodwill you generate by using it will belong to either or both of us.
  • All appropriate laws (including the laws of the country in which your website originates) also apply.

Receiving communications from us

By using this website, sharing your details with us, registering on the website, by sponsoring a child or showing interest in sponsorships, you also agree to receive communication from us in the form of emails, SMS messages, letters and phone calls. The communications that you receive will pertain to updates about unchained’s work, payment details/ queries and information/ letters from your sponsored child. You agree that the same shall not be deemed to be a violation of applicable telecommunication regulations.

If you no longer wish to receive these communications please contact us


As with most other websites, our servers utilise “cookies” to track a user’s activity within our site as well as record the IP address of each visitor to this site. A cookie is a small data file that is stored on your computer. A cookie contains a unique identifying feature that allows our computer to recognise you when you return to the unchained site. The recorded IP address tells us which domain you visited from (for instance, aol.com), but not your email address or other private and personal information. We use the information we record to help diagnose problems with our servers, to administer this website more effectively, and to gather broad demographic information about what countries and domains our visitors hail from and their behavior on our site.

You may choose to disable cookies by following your browser-specific disabling information or using automated disabling tools where available but it may affect the functioning of this website.

Payment currency and pricing

All transactions will be processed in South African Rands (ZAR). unchained South Africa reserves the right to change pricing at any time without prior notice.

Credit card payments

unchained South Africa accepts MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options. All of your order details will be saved online under the Your Account section available for use whenever you’re ready!

EFT (Electronic Funds Transfer)

One of the most widely used ways of sending money online is by doing an Electronic Funds Transfer. Select the option to pay via EFT. You will then have to load unchained South Africa as a beneficiary on your internet banking and use the unique order number in the reference line for your payment. This should ensure speedy processing and delivery of your selected sponsorship or once-off donation.

Direct deposit

You may pay for your products through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on +27 11 326 4223 to ensure your payment is confirmed.

Payment security

Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte. Checking the identity of the cardholder and merchant ensures that nobody can impersonate VCS to obtain confidential information.

Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

The Merchant (unchained) does not have access to credit details.

Virtual Card Services continually reviews and enhances its security in line with technological changes.

Monitoring use of the website

We have the right, but not the obligation, to monitor any activity and content associated with the website. We may investigate any reported violation of these terms or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the website).

Refunds and cancellations

In the event that you would like to cancel your monthly child sponsorship or be refunded a once-off donation, please contact the following number Tel: +27¬11¬285¬1700 or send an email to info@worldvision.co.za where after someone will contact you to discuss the refund or cancellation.

Governing law

The terms will be exclusively governed by and construed in accordance with the laws of South Africa whose courts will have exclusive jurisdiction in any dispute save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.

Updating and amending these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these terms from time to time. Changes to these terms will become effective upon such changes being posted to this website. It is the user’s obligation to periodically check these terms at the website for changes or updates. Continued use of this website following the posting of changes or updates will be considered notice of the user’s acceptance to abide by and be bound by these terms, including such changes or updates.


I understand that all the designs and trademarks are registered to unchained and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by unchained for any civil action or any legal action deemed necessary against me.

Additional information provided in terms of section 43 of the Electronic Communications and Transactions Act, 2002